Política de reembolso

We want you and your cat/dog to love your order! If they don't fit, don't worry—we've made returns easy!

First, please ensure your return meets the following criteria to qualify for a refund:

Brand new, with tags intact, and in the original packaging. Must be free of odors and dog/cat hair.

Returns

Please email us within 30 days of receiving your order.
You will be responsible for returning the item at your own expense.
All returned items must be in new condition; otherwise, a 25% restocking fee will be deducted from your refund. All items are subject to inspection.
Once we receive and inspect your item, we will issue you a refund or store credit.

Sale Items

"Final Sale" items are sold at a significant discount, offering exceptional value. These items are non-returnable, non-exchangeable, and non-refundable. Please carefully check the size before purchasing a "Sale" item.

Defective or incorrect product

Please inspect your order immediately upon receipt. If you believe the item you received is defective, please contact our Customer Service team at info@sockpet.online within 3 business days of receiving your order, and we will do our best to resolve the issue.

If you received the wrong item or an item is missing from your order, please contact our Customer Service team as soon as possible so we can resolve the issue!