Shipping Policy

Once your package has been shipped, we will provide step-by-step tracking information via email and SMS.

United States*: 6–12 business days Canada: 7–12 business days Australia & New Zealand: 6–12 business days United Kingdom: 5–10 business days France, Germany, Italy, Spain: 5–10 business days Rest of Europe: 5–10 business days Japan: 4–8 business days South Korea, Singapore: 4–8 business days

More Regions / Business Days European Union: 5–10 business days Middle East: 10–15 business days Southeast Asia: 10–15 business days South America: 15–25 business days Caribbean: 15–25 business days

*Shipping time to Hawaii and Alaska is 10–20 business days.

Tracking numbers will be updated within 1–3 business days. You will receive a shipping confirmation email once your order has been dispatched. You may also track your package on our Order Status Tracking page.

Shipping times are subject to change based on product inventory availability. sockpet reserves the right to cancel any order due to insufficient stock, in which case we will contact the customer.

Please note that any customs duties and taxes incurred on your purchase are the responsibility of the consumer. Please note that the estimated delivery times above exclude weekends and public holidays.

If you have any questions regarding your order, please contact our customer service team.

Please ensure all shipping information is 100% correct before placing your order.

sockpet will not be held responsible for incorrect or revoked shipping information provided at checkout. No refunds will be issued in such cases.

sockpet is responsible for delivering goods to the shipping address provided by you at checkout. We are not liable for lost or stolen packages after they have been marked as delivered by your local postal service. Please ensure your delivery location is secure.

If you need to correct, change, or cancel your order due to an incorrect shipping address, please email us at info@sockpet.online within 1 hour with your order number and details. We will no longer accept changes or cancellations once your order has begun processing.

During holiday periods, delivery times may be extended depending on the processing capacity of your local post office.

All applicable customs duties, import taxes, and other fees are the responsibility of the customer. If additional fees apply to your order, you must pay them to clear customs. If a package is refused, we will refund the product cost (excluding shipping fees) once the package has been successfully returned to our warehouse.