Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sockpet.online. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sockpet.online.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sockpet.online.

We want you and your cat/dog to love your order! If they don't fit, don't worry—we've made returns easy!

First, please ensure your return meets the following criteria to qualify for a refund:

Brand new, with tags intact, and in the original packaging. Must be free of odors and dog/cat hair.

Returns

Please email us within 30 days of receiving your order.
You will be responsible for returning the item at your own expense.
All returned items must be in new condition; otherwise, a 25% restocking fee will be deducted from your refund. All items are subject to inspection.
Once we receive and inspect your item, we will issue you a refund or store credit.

Sale Items

"Final Sale" items are sold at a significant discount, offering exceptional value. These items are non-returnable, non-exchangeable, and non-refundable. Please carefully check the size before purchasing a "Sale" item.

Defective or incorrect product

Please inspect your order immediately upon receipt. If you believe the item you received is defective, please contact our Customer Service team at info@sockpet.online within 3 business days of receiving your order, and we will do our best to resolve the issue.

If you received the wrong item or an item is missing from your order, please contact our Customer Service team as soon as possible so we can resolve the issue!