Return and Exchange

We want you and your pet to love your order! If they don't fit perfectly, don't worry - we make the return process super easy!

First, please make sure your return item meets the following criteria to be eligible for a refund or exchange:

Apparel: Brand new, with tags intact, and returned in original packaging. Must be free of odor and cat or dog hair

Chains and Cuban Chain Leashes: All of our chains are wrapped in a protective layer to prevent scratching. We will not accept any returns once the protective packaging is removed

Beds: All of our memory foam beds are compressed and wrapped in hygienic protective packaging. We will not accept any returns once the protective packaging is removed

Then follow the information below to exchange or return your item.

Exchanges

Please email service@sparkpaws.com within 30 days of the date of initial shipment.

All returned items must be brand new and inspected.
Exchanges are free on first orders*! We want to make sure you get the right size on your first purchase and eliminate future sizing issues.
For other exchanges, you will need to return the item at your expense

Once we receive your return, we will ship your exchange

*Free exchanges are only available for apparel and walking items (same style, different sizes). Excludes jewelry and Cuban Link products.

Returns

Please email kiki@laiko-sala.com within 30 days of the initial shipment date.
You will be responsible for the cost of returning the item.
All returned items must be in new condition, otherwise a $7 restocking fee will be deducted from your refund. All items are subject to inspection.
Once we receive your item, we will issue you a refund or store credit

Seasonal Return Policy: Refund Deadline

Halloween Hoodies may be returned for a refund by October 28th. Christmas Pajamas may be refunded by December 20th. After this date, we will only accept size exchanges.

Final Sale Items

Final Sale items are sold at a significant discount so you can enjoy significant savings. These items are non-returnable, non-exchangeable, and non-refundable. Please check the measurements carefully before purchasing a "Final Sale" item.

Defective or Wrong Product

Please inspect your order immediately upon receipt. If you believe the item you received is defective, please contact our customer service team at kiki@laiko-sala.com within 3 business days of receiving your order
and we will resolve the issue for you.

If you received the wrong item or an item is missing from your order, please contact our customer service team at kiki@laiko-sala.com as soon as possible so we can resolve the issue for you!